TAILEVA PRIVACY POLICY

Effective Date: December 7, 2025

 

BY USING OUR SERVICES, YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND TRANSFER OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.

 

 

 

1. Introduction and Consent

Taileva ("Taileva," "we," "us," or "our") is committed to managing personal data in accordance with applicable privacy laws. This Privacy Policy ("Policy") describes how we may collect, use, disclose, process, store, and transfer personal data when you access or use our website located at www.taileva.com ("Website"), mobile applications ("Apps"), and related services (collectively, "Services").

By accessing or using the Services, creating an account, making a purchase, or providing us with any information, you expressly consent to this Privacy Policy and our data practices as described herein. This consent includes consent to the collection, use, disclosure, and transfer of your personal data, including across international borders, as set forth in this Policy.

This Policy applies to all users of the Services, regardless of location, and supplements any other privacy notices or terms that may apply to specific Services or jurisdictions.

1.1 Changes to This Policy

We reserve the right to modify, amend, or update this Policy at any time, in our sole discretion, for any reason or no reason. Changes will be effective immediately upon posting to the Website unless otherwise specified. We may, but are not required to, notify you of material changes via email or through a notice on the Services.

Your continued use of the Services after any changes constitutes your acceptance of the updated Policy and consent to the modified data practices. It is your responsibility to review this Policy periodically.

The current version of this Policy is always available at www.taileva.com/privacy. The "Effective Date" at the top indicates when this Policy was last updated.

1.2 Children's Privacy

The Services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we learn we have collected personal data from a child without appropriate parental consent, we will delete it. If you believe we may have collected information from a child, contact us at privacy@taileva.com.

2. Definitions

"Personal Data" means any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you, your household, or your device. This includes, but is not limited to, identifiers, commercial information, internet activity, geolocation data, inferences, and any other information defined as personal data, personal information, or similar terms under applicable laws.

Personal Data does not include publicly available information lawfully obtained from government records, deidentified data that cannot reasonably be linked back to you, or aggregated data.

"Process" or "Processing" means any operation performed on Personal Data, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transmission, dissemination, restriction, erasure, or destruction.

3. Personal Data We May Collect

We may collect the following categories of Personal Data about you, depending on how you interact with the Services and as permitted or required by applicable law:

3.1 Information You Provide

We may collect Personal Data that you voluntarily provide to us, including:

• Identity and Contact Information: Name, alias, postal address, email address, telephone number, username, account name, date of birth, age, gender, and similar identifiers

• Account Information: Account credentials, passwords, security questions and answers, preferences, settings, and account history

• Pet Information: Pet name, species, breed, age, weight, size, health conditions, dietary information, medical history, behavioral information, and photos or videos of your pet

• Payment Information: Credit card numbers, debit card numbers, banking information, billing address, and transaction details (note: complete payment card data is processed by our payment processors; we receive tokenized versions)

• Transaction Information: Purchase history, subscription details, products viewed or added to cart, wish lists, order history, returns and exchanges, customer service interactions

• Communications: Information you provide when contacting us, including customer service inquiries, reviews, testimonials, comments, feedback, survey responses, contest or sweepstakes entries, social media interactions, and adverse event reports

• User Content: Photos, videos, reviews, testimonials, comments, posts, and other content you submit or upload to the Services

• Demographic Information: Age range, income range, household size, occupation, interests, lifestyle information, and other demographic data (including sensitive demographic data when you voluntarily provide it in surveys)

• Any Other Information: Any other information you choose to provide to us through any means

3.2 Information Collected Automatically

When you access or use the Services, we may automatically collect Personal Data about you and your devices, including:

• Device Information: IP address, MAC address, device identifiers (UDID, IDFA, Android ID), device type, operating system, browser type and version, browser language, screen resolution, device settings, mobile network information, and unique device tokens

• Usage Information: Pages visited, links clicked, time spent on pages, search queries, browsing history, access times and dates, referral URLs, navigation paths, clickstream data, scrolling behavior, mouse movements, keystroke patterns, and interaction with advertisements and content

• Location Information: General geographic location derived from IP address, precise geolocation data (if you grant permission), time zone, and location history

• Communication Data: Metadata about communications sent through or to the Services, including timestamps, frequency, and communication patterns

• Network and Connection Information: Internet service provider, connection type, network performance data, and related technical information

• Cookies and Similar Technologies: Cookie IDs, pixel tags, web beacons, and other tracking technology identifiers (see Section 4 for details)

3.3 Information We Derive or Infer

We may derive or infer additional Personal Data about you based on the information we collect, including:

• Profiles and Inferences: Profiles reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, aptitudes, and likely interests

• Purchase Propensity: Likelihood of purchasing certain products, predicted lifetime value, and predicted churn risk

• Pet Characteristics: Inferred pet health needs, dietary requirements, and product preferences based on purchase history and browsing behavior

• Segmentation Data: Customer segments, personas, and classifications for marketing and business purposes

• Risk and Fraud Indicators: Fraud scores, creditworthiness assessments, and risk profiles

3.4 Information from Third Parties

We may collect Personal Data about you from third-party sources, including:

• Third-Party Marketplaces: Information from Amazon, Chewy, Walmart, and other authorized retailers when you purchase our products through their platforms

• Social Media Platforms: Information from Facebook, Instagram, TikTok, Twitter, Pinterest, and other social media platforms when you interact with us on those platforms or use social login features

• Data Brokers and Analytics Providers: Demographic data, interest data, purchasing behavior, and other marketing-related information from data brokers, marketing partners, and analytics providers

• Advertising Partners: Information about your interactions with our advertisements across the internet, including ad networks, advertising exchanges, and marketing platforms

• Service Providers: Information from our service providers, including payment processors, shipping carriers, customer service platforms, and fraud prevention services

• Publicly Available Sources: Information from public databases, government records, social media profiles set to public, and other publicly accessible sources

• Business Partners: Information from affiliates, co-marketing partners, joint venture partners, and other business partners

• Other Users: Information that other users provide about you, such as referrals or gift recipients

We may combine Personal Data collected from these various sources with information we collect directly from you or automatically through the Services to create a more complete profile.

4. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, pixels, scripts, and similar tracking technologies to collect and process Personal Data about your use of the Services. By using the Services, you consent to our use of these technologies as described in this Policy.

4.1 Types of Technologies

• Cookies: Session cookies (expire when you close your browser) and persistent cookies (remain on your device until deleted or expired). We use both first-party cookies (set by us) and third-party cookies (set by our partners)

• Web Beacons and Pixels: Small graphic images or code embedded in webpages and emails to track page views, email opens, and user activity

• JavaScript and Scripts: Code executed in your browser to collect usage data and enable functionality

• Local Storage: HTML5 local storage and other browser storage mechanisms

• Mobile SDKs: Software development kits embedded in our mobile applications to collect usage data and enable functionality

• Fingerprinting Technologies: Device fingerprinting and browser fingerprinting to identify unique devices and browsers

• Session Replay Tools: Technologies that record your browsing sessions, including clicks, scrolling, mouse movements, and text entered

• Heatmap Tools: Technologies that track where users click, scroll, and focus attention on webpages

4.2 Purposes of Tracking Technologies

We use tracking technologies for the following purposes:

• Essential Operations: Authentication, security, fraud prevention, load balancing, and core functionality

• Performance and Analytics: Understanding how users interact with the Services, analyzing traffic patterns, measuring effectiveness of content and features

• Personalization: Remembering your preferences, customizing content, and providing personalized experiences

• Advertising and Marketing: Delivering targeted advertisements, measuring ad effectiveness, retargeting, creating lookalike audiences, and cross-device tracking

• Attribution: Determining which marketing channels, campaigns, or content drove conversions

• Product Improvement: Testing new features, conducting A/B tests, and improving user experience

4.3 Third-Party Tracking

We use the following types of third-party tracking technologies:

• Meta Pixel (Facebook/Instagram): Tracks conversions, builds audiences, and delivers targeted ads

• Google Analytics, Google Tag Manager, Google Ads: Analyzes website traffic and delivers targeted advertising

• TikTok Pixel, Snapchat Pixel, Pinterest Tag: Delivers targeted ads on social media platforms

• Customer Data Platforms: Segment, mParticle, or similar platforms that aggregate and sync data across tools

• E-commerce and Marketing Platforms: Shopify, Klaviyo, Mailchimp, and similar platforms

• Analytics and Heatmap Tools: Hotjar, FullStory, Crazy Egg, or similar tools

• Advertising Networks and Exchanges: Various ad networks and programmatic advertising partners

These third parties may use tracking technologies for their own purposes, including building profiles and serving ads on other websites and services. We do not control third-party tracking technologies. Review their privacy policies for information about their data practices.

4.4 Cookie Management

Where required by law, we obtain your consent before placing non-essential cookies on your device. You may manage cookie preferences through:

• Our cookie consent banner (appears on first visit)

• Cookie settings link at the bottom of our Website

• Your browser settings (refer to your browser's help documentation)

• Opt-out tools: Network Advertising Initiative (www.networkadvertising.org), Digital Advertising Alliance (www.aboutads.info), or European Digital Advertising Alliance (www.youronlinechoices.eu)

Note that disabling cookies may affect your ability to use certain features of the Services. Essential cookies cannot be disabled without impairing core functionality.

 

5. How We May Use Personal Data

We may use Personal Data for any lawful business purpose, including but not limited to the following:

5.1 Providing and Managing Services

• Process and fulfill orders, subscriptions, and transactions

• Create, maintain, and manage your account

• Provide customer service and support

• Process payments and prevent payment fraud

• Arrange shipping and delivery

• Process returns, exchanges, and refunds

• Manage subscriptions and recurring billing

• Send transactional communications (order confirmations, shipping notifications, account updates)

5.2 Personalization and Recommendations

• Customize and personalize your experience on the Services

• Remember your preferences, settings, and items of interest

• Recommend products based on your pet's needs and your purchase history

• Display personalized content and offers

• Create and maintain customer profiles for personalization

5.3 Marketing and Advertising

• Send promotional emails, newsletters, and marketing communications

• Send SMS/text message marketing (with your consent)

• Display targeted advertisements on our Services and third-party platforms

• Retarget you with ads based on your browsing behavior

• Create lookalike audiences for advertising purposes

• Measure advertising effectiveness and attribution

• Conduct market research and customer surveys

• Segment customers for targeted marketing

• Send cart abandonment reminders and browse abandonment emails

• Promote our products, services, and brand

5.4 Analytics and Business Intelligence

• Analyze customer behavior, preferences, and trends

• Understand how users interact with the Services

• Measure and analyze Service performance and effectiveness

• Generate business intelligence and insights

• Create reports, dashboards, and analytics

• Track key performance indicators and business metrics

• Perform statistical analysis and data modeling

• Predict customer lifetime value, churn risk, and purchase propensity

5.5 Product and Service Improvement

• Develop, test, and improve our products and Services

• Conduct research and development

• Test new features and functionality

• Perform A/B testing and experimentation

• Optimize user experience and interface design

• Develop new products and services

• Innovate and enhance existing offerings

5.6 Security and Fraud Prevention

• Detect, investigate, and prevent fraud, abuse, and illegal activity

• Verify your identity and authenticate accounts

• Monitor for security incidents and threats

• Protect the security and integrity of the Services

• Prevent unauthorized access and misuse

• Conduct risk assessments and fraud scoring

• Investigate suspicious activity

• Enforce our Terms of Service and other policies

5.7 Legal Compliance and Protection

• Comply with legal obligations and regulatory requirements

• Respond to legal process, court orders, and government requests

• Enforce our rights and protect our property

• Defend against legal claims and disputes

• Protect the rights, safety, and property of Taileva, our users, and others

• Report adverse events to regulatory authorities

• Maintain records for tax, accounting, and audit purposes

5.8 Business Operations

• Manage and operate our business

• Maintain business records and documentation

• Conduct internal administration and operations

• Perform accounting, auditing, and financial functions

• Manage vendor and supplier relationships

• Facilitate business transactions, mergers, or acquisitions

• Exercise rights and fulfill obligations under contracts

5.9 Communications

• Communicate with you about the Services

• Respond to your inquiries and requests

• Send administrative and service-related messages

• Provide customer support

• Notify you of changes to our policies or Services

• Request feedback and reviews

5.10 Other Purposes

We may use Personal Data for any other purpose:

• Disclosed to you at the time of collection

• For which you provide consent

• As permitted or required by applicable law

• As reasonably necessary for our legitimate business interests

6. How We May Share Personal Data

We may share, disclose, sell, rent, or transfer Personal Data to third parties for business purposes, as permitted by law, including:

6.1 Service Providers and Vendors

We may share Personal Data with third-party service providers who perform services on our behalf, including:

• Payment Processors: Stripe, PayPal, Shopify Payments, and other payment processing services

• E-commerce Platform: Shopify and related services

• Shipping and Fulfillment: ShipBob, AfterShip, FedEx, UPS, USPS, and other carriers

• Email and SMS Marketing: Klaviyo, Mailchimp, Attentive, Postscript, and similar platforms

• Customer Service: Zendesk, Gorgias, Intercom, and customer support platforms

• Cloud Storage and Hosting: Amazon Web Services, Google Cloud, Microsoft Azure, and other cloud providers

• Analytics Providers: Google Analytics, Mixpanel, Amplitude, and similar services

• Data and Customer Platforms: Segment, mParticle, and similar data infrastructure

• Fraud Prevention: Signifyd, Riskified, Sift, and fraud detection services

• IT and Security Services: Infrastructure, cybersecurity, and technical support providers

• Professional Services: Legal, accounting, auditing, consulting, and advisory services

• Any Other Service Providers: Third parties that provide services to support our business operations

6.2 Advertising and Marketing Partners

We may share Personal Data with advertising partners, marketing platforms, and analytics providers for targeted advertising and marketing purposes, including:

• Social Media Platforms: Meta (Facebook/Instagram), TikTok, Snapchat, Pinterest, Twitter, LinkedIn

• Search and Display Advertising: Google Ads, Microsoft Advertising, Amazon Advertising

• Advertising Networks: Various advertising networks, exchanges, and demand-side platforms

• Attribution and Analytics: AppsFlyer, Adjust, Branch, and attribution platforms

• Data Brokers: Marketing data providers and audience data platforms

• Co-Marketing Partners: Partners with whom we conduct joint marketing activities

Under certain privacy laws, sharing Personal Data with advertising partners may constitute a "sale" or "sharing" for cross-context behavioral advertising. You have the right to opt out of such sales or sharing (see Section 10).

6.3 Affiliates and Corporate Group

We may share Personal Data with our parent company, subsidiaries, affiliates, and other entities under common ownership or control for any business purpose, including analytics, marketing, product development, and consolidated business operations.

6.4 Business Transactions

We may share or transfer Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, dissolution, bankruptcy, or other business transaction or reorganization. Personal Data may be transferred to prospective or actual buyers, investors, lenders, advisors, or other parties involved in such transactions.

6.5 Third-Party Marketplaces

When you purchase our products through third-party marketplaces (Amazon, Chewy, Walmart, etc.), we may receive Personal Data from those platforms to fulfill your order. We may also share Personal Data with these platforms for analytics and advertising purposes.

6.6 Legal and Regulatory Authorities

We may disclose Personal Data to government authorities, regulatory agencies, law enforcement, courts, and other public authorities when:

• Required by law, legal process, court order, or governmental request

• Necessary to comply with legal obligations or regulatory requirements

• Required to report adverse events or product safety issues

• Necessary to respond to investigations or inquiries

• Needed to protect our rights, property, or safety, or that of others

• Required to enforce our Terms of Service or other agreements

• Necessary to detect, prevent, or address fraud, security, or technical issues

6.7 Professional Advisors

We may share Personal Data with lawyers, accountants, auditors, consultants, insurers, and other professional advisors for business, legal, and compliance purposes.

6.8 Other Users

When you post reviews, comments, testimonials, or other User Content, this information may be visible to other users and the public. We are not responsible for how others use or share information you make publicly available.

6.9 With Your Consent

We may share Personal Data with third parties when you direct us to do so or provide your consent, including when you use social login features or authorize integrations with third-party services.

6.10 Aggregated and Deidentified Data

We may share aggregated, deidentified, or anonymized data that cannot reasonably be used to identify you with third parties for any business purpose, including research, analytics, marketing, and public reporting. This information is not considered Personal Data.

6.11 No Restrictions on Sharing

Except as limited by applicable law, we reserve the right to share Personal Data with any third party for any lawful business purpose. We may share Personal Data in ways not specifically described in this Policy, provided we have a lawful basis for doing so.

 

7. International Data Transfers

Your Personal Data may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where data protection laws may be different from those in your country.

By using the Services, you consent to the transfer of your Personal Data to:

• The United States and other countries where we or our service providers operate

• Any country where our servers, cloud storage, or data centers are located

• Any country where our service providers, partners, or affiliates are located

Personal Data transferred outside your country of residence may be subject to access by law enforcement, government agencies, courts, or regulatory authorities in the destination country in accordance with local laws.

7.1 Safeguards for International Transfers

When transferring Personal Data internationally, we may rely on the following transfer mechanisms where required by law:

• Standard Contractual Clauses approved by the European Commission or UK government

• Adequacy decisions by relevant data protection authorities

• Binding Corporate Rules

• Your explicit consent to the transfer

• Other legally recognized transfer mechanisms

We may transfer Personal Data without additional safeguards where permitted by law, including when necessary to fulfill a contract with you or to establish, exercise, or defend legal claims.

8. Data Retention

We retain Personal Data for as long as necessary or appropriate to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Retention periods are determined based on:

• The nature of the Personal Data and our relationship with you

• The purposes for which we collected the data

• Legal, regulatory, tax, accounting, and compliance requirements

• Statute of limitations for potential claims

• Our legitimate business interests, including fraud prevention, security, and dispute resolution

• Technical and operational requirements

We may retain Personal Data indefinitely when:

• Required for ongoing business purposes

• Stored in backup and disaster recovery systems (deleted according to backup retention schedules)

• Necessary for legal compliance, dispute resolution, or enforcement of agreements

• Required to establish, exercise, or defend legal claims

• Needed to protect the security and integrity of our systems

• Converted to aggregated or deidentified form

After the applicable retention period expires, we will delete, deidentify, or aggregate Personal Data, or securely destroy it, unless retention is required by law or for legitimate business purposes.

9. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect Personal Data from unauthorized access, use, alteration, and disclosure. However:

• No security measures are perfect or impenetrable

• We cannot guarantee absolute security of Personal Data

• Transmission of data over the internet is inherently insecure

• You transmit information to us at your own risk

WE ARE NOT LIABLE FOR ANY UNAUTHORIZED ACCESS, USE, OR DISCLOSURE OF PERSONAL DATA RESULTING FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING SOPHISTICATED CYBER-ATTACKS, HACKING, OR SECURITY BREACHES.

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorized access to your account.

10. Your Privacy Rights and Choices

Depending on your location and subject to applicable law, you may have certain rights regarding your Personal Data. However, these rights are not absolute and may be subject to limitations, exceptions, and conditions.

10.1 Right to Access

You may request confirmation of whether we process your Personal Data and access to your Personal Data. We may charge a reasonable fee for providing access where permitted by law.

10.2 Right to Correction

You may request correction of inaccurate or incomplete Personal Data. We may decline correction requests if we have reasonable grounds to believe the data is accurate or if correction would violate legal requirements.

10.3 Right to Deletion

You may request deletion of your Personal Data, subject to exceptions including:

• Completing transactions or providing services you requested

• Detecting security incidents and protecting against fraud

• Debugging and repairing errors

• Exercising free speech or ensuring another's right to free speech

• Complying with legal obligations

• Conducting research in the public interest

• Internal uses reasonably aligned with your expectations

• Establishing, exercising, or defending legal claims

10.4 Right to Opt-Out of Sales and Sharing

Under certain privacy laws, you have the right to opt out of:

• The "sale" of your Personal Data for monetary or other valuable consideration

• The "sharing" of your Personal Data for cross-context behavioral advertising

To opt out:

• Click "Do Not Sell or Share My Personal Information" on our Website

• Adjust cookie settings through our cookie consent manager

• Enable Global Privacy Control (GPC) in your browser

• Email privacy@taileva.com with your request

10.5 Right to Opt-Out of Marketing

You may opt out of marketing communications by:

• Clicking "unsubscribe" in marketing emails

• Replying "STOP" to marketing text messages

• Contacting us at privacy@taileva.com

Note: You cannot opt out of transactional or service-related communications.

10.6 Other Rights

Depending on your jurisdiction, you may also have rights to:

• Data portability (receive a copy of your data in a portable format)

• Restriction of processing

• Object to processing based on legitimate interests

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with a supervisory authority

• Appeal decisions regarding your requests

10.7 Exercising Your Rights

To exercise your privacy rights:

• Email: privacy@taileva.com

• Phone: 1-800-TAILEVA

• Online: Submit through our Help Center

We will respond to verifiable requests within the timeframe required by applicable law (typically 30-45 days). We may:

• Require verification of your identity before processing requests

• Charge reasonable fees for excessive, repetitive, or manifestly unfounded requests

• Decline requests that are technically infeasible or would require disproportionate effort

• Deny requests where exceptions apply under applicable law

You may designate an authorized agent to make requests on your behalf. We may require proof of authorization and may need to verify your identity directly.

10.8 Non-Discrimination

We will not discriminate against you for exercising your privacy rights. However, we may:

• Charge different prices or provide different quality of services if the difference is reasonably related to the value of your Personal Data

• Offer financial incentives for collection, sale, or retention of Personal Data

• Provide different levels of service if necessary due to your exercise of privacy rights

 

11. Legal Basis for Processing (For EEA/UK/Swiss Residents)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your Personal Data based on the following legal grounds:

• Consent: When you have consented to processing for specific purposes (you may withdraw consent at any time)

• Contract Performance: When processing is necessary to fulfill our contract with you or to take steps at your request before entering into a contract

• Legitimate Interests: When processing is necessary for our legitimate business interests or those of a third party, except where overridden by your rights and interests. Our legitimate interests include: operating and improving our business; marketing and advertising; fraud prevention and security; analytics and research; customer service; and business transactions

• Legal Obligation: When processing is necessary to comply with legal or regulatory obligations

• Vital Interests: When processing is necessary to protect your vital interests or those of another person

12. Jurisdiction-Specific Provisions

Additional provisions apply to residents of specific jurisdictions. These provisions supplement the rest of this Policy.

12.1 United States Residents

If you are a resident of a U.S. state with comprehensive privacy laws (California, Colorado, Connecticut, Virginia, etc.):

• Categories of Personal Data Collected: See Section 3

• Business and Commercial Purposes: See Section 5

• Categories of Recipients: See Section 6

• Sale and Sharing: We may "sell" or "share" Personal Data as described in Section 6.2. You can opt out as described in Section 10.4

• Sensitive Personal Information: We use sensitive personal information only for permitted purposes and do not sell it

• Your Rights: See Section 10 for your rights and how to exercise them

• Appeals: If we deny your request, you may appeal by contacting privacy@taileva.com

12.2 Canadian Residents

If you are a resident of Canada:

• We process Personal Information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws

• You have rights to access and correct your personal information

• You may file complaints with the Office of the Privacy Commissioner of Canada

• Quebec residents have additional rights under Quebec's privacy laws and may file complaints with the Commission d'accès à l'information du Québec

• Your personal information may be processed and stored outside Canada and may be accessible to foreign law enforcement

12.3 EEA, UK, and Swiss Residents

If you are located in the EEA, UK, or Switzerland:

• We process Personal Data in accordance with the GDPR, UK GDPR, and Swiss FADP

• Legal basis for processing: See Section 11

• Data Protection Officer: Contact dpo@taileva.com

• Your Rights: Access, rectification, erasure, restriction, data portability, object to processing, withdraw consent, and lodge complaints

• Automated Decision-Making: We may use automated decision-making for personalization, fraud detection, and marketing. You can request human review of automated decisions

• Supervisory Authority: You may lodge complaints with your local supervisory authority or the Information Commissioner's Office (UK)

12.4 Australian Residents

If you are a resident of Australia:

• We handle personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles

• You have rights to access and correct your personal information

• You may lodge complaints with the Office of the Australian Information Commissioner (OAIC)

• Australian Consumer Law provides consumer guarantees that cannot be excluded

12.5 New Zealand Residents

If you are a resident of New Zealand:

• We handle personal information in accordance with the Privacy Act 2020 and Information Privacy Principles

• You have rights to access and correct your personal information

• You may lodge complaints with the Office of the Privacy Commissioner

• We will notify you and the Privacy Commissioner of notifiable privacy breaches

13. Third-Party Services and Links

The Services may contain links to third-party websites, services, or content not owned or controlled by Taileva. We are not responsible for:

• The privacy practices of third-party websites or services

• Content, accuracy, or availability of third-party services

• Data collection by third parties through our Services

Third-party services are governed by their own privacy policies. We encourage you to review them before providing Personal Data. We do not endorse, control, or assume responsibility for third-party practices.

14. Contact Information and Complaints

If you have questions, concerns, or complaints about this Policy or our privacy practices:

Privacy Team

Taileva

Email: privacy@taileva.com

Phone: 1-800-TAILEVA

Mail: [Your Business Address]

Data Protection Officer (EEA/UK/Swiss Residents):

Email: dpo@taileva.com

We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or privacy regulator.

CONSENT AND ACKNOWLEDGMENT

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND TRANSFER OF YOUR PERSONAL DATA AS DESCRIBED HEREIN.

END OF PRIVACY POLICY