Shipping policy

TAILEVA SHIPPING POLICY

Effective Date: December 7, 2025

THIS SHIPPING POLICY IS INCORPORATED INTO AND GOVERNED BY OUR TERMS OF SERVICE. BY PLACING AN ORDER, YOU AGREE TO THIS POLICY. PLEASE READ IT CAREFULLY BEFORE PURCHASING.



1. General Provisions

This Shipping Policy (“Policy”) governs the processing, shipment, and delivery of orders placed with Taileva (“Taileva,” “we,” “us,” or “our”) through www.taileva.com, our mobile applications, third-party marketplaces, or any other sales channel (collectively, the “Services”). It is incorporated into and forms part of our Terms of Service and should be read together with our Returns and Refunds Policy.

We reserve the right to modify, amend, or update this Policy at any time, in our sole discretion, with or without notice. Changes are effective immediately upon posting to the Website unless otherwise stated. Your continued use of the Services or placement of any order after changes are posted constitutes acceptance of the updated Policy. It is your responsibility to review this Policy periodically.

2. Order Acceptance and Processing

All orders are subject to acceptance by Taileva in our sole discretion. WE RESERVE THE RIGHT TO REFUSE, REJECT, LIMIT, OR CANCEL ANY ORDER FOR ANY REASON OR NO REASON, including product unavailability, pricing or description errors, suspected fraud or abuse, payment authorization failure, suspected resale, geographic restrictions, excessive quantities, or order history concerns. Receipt of an order confirmation does not constitute acceptance of your order.

Orders are typically processed within 1–3 business days following order placement and payment authorization. Processing times are ESTIMATES ONLY and are not guaranteed. Processing may take longer during peak seasons, promotions, product launches, inventory shortages, supply chain disruptions, verification reviews, or events beyond our control. WE ARE NOT LIABLE FOR ANY DELAY IN PROCESSING ORDERS FOR ANY REASON.

3. Shipping Methods and Costs

Shipping costs are calculated at checkout based on destination, package weight and dimensions, the shipping method selected, and applicable promotions. Available methods may include Standard, Expedited, and Express shipping, where offered.

Free or discounted shipping promotions, including any free-shipping order threshold, are offered at our discretion and MAY BE MODIFIED, SUSPENDED, OR WITHDRAWN AT ANY TIME WITHOUT NOTICE. WE RESERVE THE RIGHT TO CHANGE SHIPPING METHODS, CARRIERS, AND COSTS AT ANY TIME WITHOUT NOTICE.

4. Estimated Delivery Times

The following delivery windows apply after an order has shipped and DO NOT include processing time:

  • Standard Shipping: approximately 5–7 business days.

  • Expedited Shipping: approximately 2–3 business days.

  • Express Shipping: approximately 1–2 business days, where available.

  • International Orders: approximately 7–21 business days, subject to customs.

ALL DELIVERY TIMEFRAMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED. “Business days” exclude weekends, holidays, and carrier non-delivery days. WE DO NOT GUARANTEE DELIVERY BY ANY SPECIFIC DATE, INCLUDING HOLIDAYS OR SPECIAL OCCASIONS, AND ARE NOT LIABLE FOR ANY DAMAGES, LOSSES, OR EXPENSES ARISING FROM DELIVERY ON ANY PARTICULAR DATE. If timely delivery is important to you, order well in advance.

5. Shipping Destinations and Restrictions

We currently ship to the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand, subject to the following:

  • We ship only to physical street addresses. We may decline to ship to P.O. boxes, APO/FPO addresses, or parcel-forwarding services.

  • We may restrict, limit, or refuse shipments to any geographic area, region, or address in our sole discretion.

  • Certain products may be subject to shipping restrictions based on destination regulations. It is your responsibility to ensure the products you order may lawfully be shipped to and received at your address.

  • We may cancel any order to an address we determine, in our sole discretion, to be high-risk, suspicious, or associated with fraud.

6. Carriers and Tracking

We ship via carriers selected in our sole discretion, including FedEx, UPS, USPS, DHL, or others. You may not specify a particular carrier unless carrier selection is offered at checkout.

Tracking information is provided by the carrier and may be delayed, incomplete, or inaccurate. WE ARE NOT RESPONSIBLE FOR CARRIER TRACKING ERRORS, DELAYS, OR OMISSIONS.

7. Delivery and Risk of Loss

TITLE AND RISK OF LOSS FOR ALL PRODUCTS PASS TO YOU UPON OUR DELIVERY OF THE PACKAGE TO THE CARRIER. We are not responsible for products once they have been tendered to the carrier.

Delivery is deemed complete when the carrier indicates delivery at the address provided, including delivery to your doorstep, mailbox, or designated location; to a household member, neighbor, or other person at the address; to a building lobby, reception, or mail room; or by any other method the carrier deems completed.

YOU ARE RESPONSIBLE FOR ENSURING THAT SOMEONE IS AVAILABLE TO RECEIVE THE PACKAGE AND THAT THE DELIVERY LOCATION IS SECURE. WE ARE NOT LIABLE FOR STOLEN PACKAGES, “PORCH PIRACY,” OR PACKAGES LEFT UNATTENDED AT THE DELIVERY ADDRESS. Signature on delivery may be required for certain orders at our or the carrier's discretion, and additional fees may apply.

8. Shipping Delays

WE ARE NOT RESPONSIBLE OR LIABLE FOR SHIPPING DELAYS FOR ANY REASON. Delays may result from, among other causes:

  • Carrier delays, weather events, natural disasters, or force majeure.

  • Customs clearance, inspections, or regulatory holds (international orders).

  • Incorrect or incomplete address information provided by you.

  • Failed delivery attempts, refused delivery, or recipient unavailability.

  • Peak shipping periods, promotions, or seasonal demand.

  • Labor disputes, strikes, or carrier operational issues.

  • Any other circumstances beyond our reasonable control.

9. Lost or Missing Packages

If a package is marked delivered by the carrier but you have not received it, you must, before contacting us: wait 48 hours (packages are sometimes marked delivered early or left at an alternate location on the property); check all possible delivery locations; confirm the delivery address on your order; and contact the carrier using the tracking number.

If the package still cannot be located, you must notify us at support@taileva.com WITHIN 30 DAYS of the carrier's delivery date. We will investigate claims on a case-by-case basis and may, in our sole discretion, file a carrier claim, issue a replacement, issue a refund, require you to file a claim directly with the carrier, or decline the claim if we determine it lacks merit. WE RESERVE THE RIGHT TO DENY CLAIMS FROM CUSTOMERS WITH A HISTORY OF LOST-PACKAGE REPORTS OR SUSPECTED FRAUD. Claims submitted after 30 days will not be honored.

10. Damaged Packages

If your package arrives visibly damaged, YOU MUST INSPECT IT UPON DELIVERY. To be eligible for any remedy, you must: note any visible damage on the carrier's delivery receipt; photograph the damaged packaging and contents immediately; retain all packaging materials; and contact us at support@taileva.com WITHIN 48 HOURS of delivery with photos and a description.

FAILURE TO REPORT DAMAGE WITHIN 48 HOURS MAY RESULT IN DENIAL OF YOUR CLAIM. We may require the damaged product to be returned, at your expense, for inspection before approving any replacement or refund.

11. Incorrect Addresses and Failed Deliveries

YOU ARE SOLELY RESPONSIBLE FOR PROVIDING AN ACCURATE AND COMPLETE SHIPPING ADDRESS. If you provide an incorrect, incomplete, or undeliverable address:

  • We are not responsible for non-delivery, delayed delivery, or delivery to the wrong address.

  • You are responsible for all additional shipping charges required to resend the package to a corrected address.

  • If the package is returned to us, you will be charged return shipping and reshipping fees.

  • We may, in our sole discretion, cancel the order and issue a refund of the product price only, less all shipping costs and any applicable restocking fee.

  • IF YOU REFUSE DELIVERY, OR THE PACKAGE IS ABANDONED OR UNCLAIMED, YOU FORFEIT ALL RIGHTS TO A REFUND AND REMAIN LIABLE FOR ALL SHIPPING AND HANDLING COSTS.

Address change requests must be submitted within 1 hour of order placement. After processing begins, we cannot guarantee that address changes will be honored, and additional fees may apply.

12. International Shipping, Duties, and Taxes

For orders shipped outside the United States:

  • YOU ARE RESPONSIBLE FOR ALL CUSTOMS DUTIES, TAXES, TARIFFS, IMPORT FEES, AND OTHER CHARGES imposed by the destination country. These are NOT included in your order total or shipping charge and are billed separately by customs authorities.

  • Delivery times for international orders are estimates only and may be significantly delayed by customs clearance, inspections, or other factors beyond our control.

  • Packages may be inspected, opened, held, or seized by customs authorities. WE ARE NOT RESPONSIBLE FOR ANY DELAY, DAMAGE, LOSS, OR OTHER CONSEQUENCE RESULTING FROM CUSTOMS PROCESSES.

  • If a package is refused, abandoned, or returned by customs, you are responsible for all associated costs, including return shipping, customs fees, storage fees, and abandonment fees, which may be deducted from any refund.

  • Currency conversion fees charged by your bank or payment provider are your responsibility.

13. Shipping Fees

ALL SHIPPING FEES ARE NON-REFUNDABLE UNLESS THE RETURN OR REPLACEMENT IS DUE TO OUR ERROR (for example, the wrong item was shipped or the product was defective on arrival). Returns and refunds are otherwise governed by our Returns and Refunds Policy.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO SHIPPING OR DELIVERY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT(S) AT ISSUE. We are not liable for indirect, incidental, special, consequential, or punitive damages; lost profits or business; delays in delivery or processing; lost, stolen, or damaged packages once tendered to the carrier; or the acts or omissions of third parties, including carriers and payment processors.

We are not liable for any failure or delay in shipping due to circumstances beyond our reasonable control, including natural disasters, weather events, pandemics, war, terrorism, labor disputes, supplier or carrier failures, government actions, or utility failures. Additional disclaimers and limitations appear in our Terms of Service.

15. Jurisdiction-Specific Provisions

Some jurisdictions provide consumers with rights that cannot be excluded, restricted, or modified by contract. Nothing in this Policy limits or excludes any rights you have under mandatory applicable law. Where any provision of this Policy conflicts with such mandatory rights, that provision applies only to the extent permitted.

European Union, United Kingdom, and Switzerland

Consumers in the EEA, UK, and Switzerland may have a statutory right to cancel certain orders within 14 days of delivery (subject to exceptions, including sealed goods unsuitable for return for health or hygiene reasons once opened, and perishable goods), and may have a statutory guarantee of conformity. EU consumers may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and for foreseeable loss or damage from a failure. For other failures, you are entitled to have the goods repaired or replaced if they fail to be of acceptable quality.

New Zealand

Nothing in this Policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Canada

Provincial consumer protection legislation may provide additional rights. Quebec residents: certain provisions may not apply where they conflict with Quebec's Consumer Protection Act.

United States

Some U.S. states do not allow certain limitations of liability or exclusions; if you reside in such a state, some limitations in this Policy may not apply to you.

16. Changes to This Policy

We may update this Policy at any time in our sole discretion. The current version is always posted on our website with the “Effective Date” shown above. Your continued use of the Services after changes are posted constitutes acceptance.

17. Contact Us

For questions regarding this Shipping Policy or your order:

Taileva Customer Service

Email: support@taileva.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST (excluding holidays)

END OF SHIPPING POLICY